Wix Answers is the next big thing from Wix. It is an online platform through which you will be able to create a support center for your customers. It falls under a category of customer support solutions, this help desk software is compatible with almost any type of business, and serves more than 120 million Wix users at the moment.
Wix Answers is a powerful, all-in-one platform that has a built-in call center, knowledge base, ticketing system, and a help widget, which are all customizable to make the most out of them. You will be able to track the progress of your organization with the help of actionable insights found in the help desk.
So, why should you use Wix Answers?
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7 Great Features Of New Wix Answer
Wix is known for making things simple and easy to use. Their platform is simple and approachable. You will be able to add content to your knowledge base, check the status of open tickets, or transfer calls between support staff easily. And it’s not just easy for your support team, it provides a seamless experience to your users as well.
2. No Coding Required
You don’t have to be an expert programmer to set up your all-in-one help desk software. If you can find your way around a computer, you will be able to set up your help center in a matter of minutes. You will be able to create a comprehensive knowledge base, personalized call-center, and manageable ticketing system, all by yourself.
3. Insights For Growth
Wix Answers also provides you with insights and reports about your support team, users, and product. Metrics such as the average time a ticket stays open, which articles are most read, and the efficiency of your team can help you improve over time.
4. SEO Ready
Wix Answers is built with SEO in mind from the get-go. It is easier to rank in Google through your knowledge base filled with helpful content for your customers built using Wix Answers.
So, how is this different from other help desk software?
5. Call Center – Check
Wix helps you to provide efficient phone support to your customers without too much trouble. With the help of Wix Answers, you will be able to set up your custom 1-800 number and manage and track calls from your dashboard. You can track members of your team, transfer calls to higher management, and make notes for reference within the system. From the customer perspective, they will be able to ask for a call back to the help center. Wix Answers enables you to provide the best possible support to your customers with an easy to use call center built into it.
6. A Help Center That Truly Helps
Wix Answers knowledge base is simple to set up, but its strength lies in its customizability based on your requirements. All you have to do is, select a template, customize the colors, icons, and images to fit the look and feel of your site, add your key articles, and you can publish.
You will be able to add all types of contents, including FAQs, detailed guides and a lot more. You can easily link your help center articles in your support tickets and track the most popular ones, providing you with a holistic understanding of your customer’s requirements.
7. Managing Support Tickets Got A Whole Lot Easier
Support tickets come in via various channels, including social media platforms, email and direct ticket forms embedded on your site. When you integrate your help desk with all these channels, it gets streamlined and regardless of where your customers are contacting you from, you will be able to easily control, track and prioritize tickets from a centralized database.
In addition to this, you will be able to add custom fields to the contact form on your site based on the needs of your particular business. With the help of Wix Answers, you will be able to understand some of the most common ticket subjects, the status of every single ticket and create an extensive archive of past closed tickets as well.
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I hope this article was useful for you to learn more about the best features of the new Wix Answers and how you can use it for the growth of your business. There are so many possibilities that are unlocked with the help it. Make the most out of it. If you have any doubts, let us know through the comments and we will be glad to help you out. If you have any suggestions regarding how we can improve the article, let us know them through the comments as well for us to improve.